Is Outsourcing all is cracked up to be?
OUtSOURCING
Published on June 15, 2016
published on June 15, 2016

ThePeopleAlchemist Edit: HR, Business and outsourcing

 

Outsourcing has helped companies grow while shrinking, handling bits of their operations to third parties and focusing on in-house activities on what they are good at.

Businesses can make big savings by benefiting from the economies of scale of specialist suppliers.

With outsourcing, however, the end customers should not be able to tell the difference in the service provided. Unfortunately, this is not always the case and the customers sometimes do notice and that means, as a business, you have lost something (worth thinking about the backlash of many global organisations moving their customer service departments to companies in other countries).

There are options:

  • on-shoring but the key to this is lack of skilled people
  • getting smarter and looking at optimising vendor relationships and improving operational flexibility

 

Laura Mariani

Laura Mariani

Best Selling Author, Speaker, Change & Transformation Expert

 

Hi there, I hope you enjoyed this post. Please do provide me with feedback.

I want to hear ‘the good, the bad and the ugly’. If you disagree with me or want to provide a different perspective, leave a comment. Tell me what’s on your mind.

Do remember though to be respectful and kind – we can agree to disagree, no need to be nasty. Thank you.

 

Laura xxx

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